Using the Knowledge Capture app

  • Creating articles with the app

    On Guide Professional and Enterprise, agents can use the Knowledge Capture app in the Support agent interface to create new articles using pre-defined templates....

  • Installing the app

    The Knowledge Capture app is installed by default with any Guide plan and Support Team, Professional, or Enterprise.

  • Creating templates for the app

    Agents can use the Knowledge Capture app to create new articles for Help Center, directly from the Support ticket interface. To do so, you...

  • Searching and linking articles using the app

    Agents can use the Knowledge Capture app in the Support agent interface to search for Help Center articles and preview them, without leaving the...

  • Flagging articles with the app

    On Guide Professional and Enterprise, agents can use the Knowledge Capture app in the Support agent interface to add feedback to flag existing articles....

  • Opening the Knowledge Capture app

    Agents can open the Knowledge Capture app in the Support agent interface to perform the following actions:

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