Working with articles

  • Creating and editing articles

    Guide managers can create new articles and edit all existing articles in the knowledge base. Agents who are not Guide managers can create and...

  • Using the article editor toolbar

    The Help Center article editor contains a toolbar you can use to format your knowledge base articles. The article toolbar is not the same...

  • Inserting images in articles

    You can insert images in the body of your Help Center knowledge base articles. When you insert images, they are added as attachments to...

  • Inserting videos in articles

    You can insert videos in the body of your Help Center knowledge base articles, either through the article editor toolbar, or by embedding code...

  • Inserting and editing links in articles

    Guide managers can create, edit, and remove links in any new or existing article in the knowledge base. Agents who are not Guide managers...

  • Promoting an article

    You can promote articles in a section to draw attention to them. When you promote an article, it moves to the top of the...

  • Disabling comments for an article

    You can disable comments on individual articles as necessary. When you do so, the article indicates that it is closed for comments at the...

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