Applying satisfaction reasons to ticket views
You can create a ticket view to organize tickets by the satisfaction reason given, or to look tickets with a negative response and no satisfaction reason given.
The reasons included in your survey appear as condition elements in the views builder:
For information on building ticket views, see Using views to manage ticket workflow.
Applying satisfaction reasons to business rules
You can create business rules - triggers and automations - based on satisfaction reasons to draw attention to tickets with certain responses.
The reasons included in your survey appear as conditions in the triggers or automations builder:
For more information on triggers and automations, see the following articles:
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