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  • A new approach to theming

    • Understanding our theming framework
    • Navigating the theme folder structure
    • Getting familiar with our pricing
    • Requesting additional services
  • Setting up Zendesk Guide

    • Importing and exporting your theme Promoted article
    • Configuring Guide settings
    • Understanding Guide roles and privileges
    • Changing the URL of your Help Center
    • The difference between standard and custom themes
    • Allowing unsafe HTML in articles

    See all 8 articles

  • Setting up Zendesk Gather

    • Configuring Gather community settings
    • Creating and managing moderator groups
  • Supporting multiple languages

    • Adding translated text to templates
    • Adding translations to sections and categories
  • Customizing your theme

    • Using Google fonts in your theme Promoted article
    • Branding your Help Center
    • Editing CSS and JavaScript
    • Editing and compiling styles using Sass
    • Using your own theme assets
    • Empty Article
  • Updating page templates

    • Rendering HTML using JavaScript
    • Understanding Guide templating
    • Customizing page templates with HTML and Curlybars
    • Using variables in CSS and HTML
    • Adding multiple templates to your theme
    • Changing page templates in Guide
  • Adding visually engaging elements to content

    • Increasing engagement with icons Promoted article
    • Drawing attention to information with call outs
    • Getting technical with code blocks
    • Adding figures and images to articles
    • Customizing list styles
    • Emphasizing points with block and pull-quotes

    See all 8 articles

  • Enhancing content with interactive elements

    • Using tabs to organize content Promoted article
    • Making content easy to find with toggles and accordions
  • Customizing CSAT

    • Understanding CSAT
    • Displaying satisfaction ratings in the Help Center
    • Using CSAT
    • Customizing your customer satisfaction survey
    • Working with satisfaction reasons
    • Enabling and customizing satisfaction reasons
  • Customizing the Web Widget

    • Using the Web Widget
    • Configuring Web Widget components
    • Adding the Web Widget to a website
    • Customizing the appearance of the Web Widget
    • Removing the Web Widget from your website
  • Setting up your knowledge base

    • Organizing knowledge base content Promoted article
    • Moving and reordering sections and articles
    • Viewing and restoring archived articles
    • Updating articles in bulk
    • Using labels on your articles
    • Importing Google Docs as articles
  • Working with articles

    • Creating and editing articles Promoted article
    • Using the article editor toolbar
    • Inserting videos in articles
    • Inserting images in articles
    • Inserting and editing links in articles
    • Promoting an article

    See all 7 articles

  • Managing Community topics

    • Adding discussion topics
    • Editing and deleting discussion topics
    • Reordering discussion topics
    • Creating user segments
    • Applying user segments to community content
    • Best practices for managing your community
  • Managing Community posts

    • Managing community posts
    • Allowing agents to edit and delete posts
    • Customizing status icons for posts
    • Viewing community moderator activity
    • Analyzing community activity
  • Using the Knowledge Capture app

    • Creating articles with the app
    • Installing the app
    • Creating templates for the app
    • Searching and linking articles using the app
    • Flagging articles with the app
    • Opening the Knowledge Capture app
  • Setting up Answer Bot

    • Understanding how Answer Bot works
    • Understanding where you can use Answer Bot
    • Using Answer Bot with web forms
    • Using labels in Answer Bot triggers
    • Setting up Answer Bot triggers, views and workflows
    • Analyzing your Answer Bot activity
  • About Zendesk Guide

    • Creating a Help Center for one of your brands
    • About the Zendesk Guide plan types
  • Launching your Help Center

    • Activating your Help Center
  • Developer resources

    • Allowing Zendesk to send email on behalf of your email domain
    • Enabling search across multiple Help Centers
    • Setting up the GitHub integration
    • Setting up hosted SSL
    • Enabling Google Analytics for your Help Center
    • Introduction to the Zendesk API
  • Troubleshooting

    • Ticket creation troubleshooting guide
    • Email troubleshooting guide

Promoted articles

  • Importing and exporting your theme
  • Using Google fonts in your theme
  • Increasing engagement with icons
  • Using tabs to organize content
  • Organizing knowledge base content
  • Creating and editing articles
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